Shipping policy
NEW: We Cover USA Duties on Orders $500+
For a limited time, we’re making it easier for our U.S. customers to stock up.
When your eligible order reaches $500 or more after discounts, Stonebridge Imports will cover applicable import duties. If eligible duties are charged at checkout, they will be refunded before your order ships.
USA Duties — Limited-Time Offer
For qualifying U.S. orders:
- Order subtotal must be $500 or more after discounts.
- Stonebridge Imports will cover applicable import duties.
- If eligible duties are collected at checkout, the duty amount will be refunded before shipment.
- This offer applies to shipments to the United States only.
- Shipping charges, taxes, brokerage fees, remote-area fees, and other carrier or customs charges are not included unless otherwise stated.
This is a limited-time program and may be modified or discontinued at any time.
Free Shipping
- Canada & USA orders over $300 ship free, except:
- Heavy items, including Himalayan salt products, soapstone, Break Your Own Geodes, boulders, and similar products. Shipping will be charged on these items. Heavy products are marked on the product page and in your cart.
- Remote or territorial addresses. Standard shipping charges will apply.
Note: The free shipping notice shown in the cart may not fully reflect these exclusions. Please refer to the eligibility requirements above.
Flat Rate Shipping
- Canada: Orders under $300 that are not heavy and are not shipping to a remote location ship for a $19 flat rate.
- USA: Orders under $300 that are not heavy and are not shipping to a remote location ship for a $19 flat rate.
Shipping Insurance
If You Purchased Shipping Insurance (3% of order value):
- Coverage includes loss, theft, or significant damage that makes the item unusable.
- Stolen packages must be reported within 10 days of delivery and require a police report or sworn statement.
- Damaged items must be reported within 5 business days of delivery and include clear photos of the product and packaging showing the damage. Please retain the damaged items and packaging until the claim is resolved.
- Lost shipment claims may be filed if there are no tracking updates for 10 consecutive days.
- Approved claims will be replaced with the same item when available. If unavailable, the item will be refunded or credited.
If You Didn’t Purchase Shipping Insurance:
- We’ll still help file a claim with the carrier, but coverage is limited to the amount the carrier approves, which may be less than your order total. Customer service may make exceptions with store credit at its discretion; store credit is not automatic.
International Shipping
We ship to Canada, USA, and select international destinations:
🇦🇺 Australia | 🇦🇹 Austria | 🇧🇪 Belgium | 🇨🇿 Czech Republic | 🇩🇰 Denmark | 🇫🇮 Finland | 🇫🇷 France | 🇩🇪 Germany | 🇭🇰 Hong Kong | 🇮🇪 Ireland | 🇮🇱 Israel | 🇮🇹 Italy | 🇯🇵 Japan | 🇲🇾 Malaysia | 🇳🇱 Netherlands | 🇳🇿 New Zealand | 🇳🇴 Norway | 🇵🇱 Poland | 🇵🇹 Portugal | 🇸🇬 Singapore | 🇰🇷 South Korea | 🇪🇸 Spain | 🇸🇪 Sweden | 🇨🇭 Switzerland | 🇦🇪 UAE | 🇬🇧 UK
- International shipping rates are calculated at checkout based on weight, size, and destination.
- Free shipping does not apply to international orders outside Canada and the USA.
Order Processing
Orders normally take 3 business days to process, and may take up to 6 business days during busy periods. Carrier transit time is separate from processing time.
Order Cancellations
Please contact customer service as soon as possible to request cancellation. Requests are reviewed by staff before packing and are not guaranteed until confirmed. There is no automatic 24-hour or $300 cutoff. If your order is packed, shipped, partially fulfilled, or its status is uncertain, customer service will review the available options.