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Contact & Support

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Shopping

Can I visit and shop at your head office and warehouse?
Do you have rewards points program?
Do you offer back-orders?
How can I order?
How I can find out status of my order?
How can I stay informed about special offers and new products?
How do I find the product's I'm looking for?
I am a trader, can I buy wholesale online?
Is there a minimum order?
Why can't I find the item that I require?
Will I receive everything I order?
Can I have a catalog?
Custom order process
I just started my business. Where do I start?

shipping

Shipping

Fair Free Shipping Policy
Can I have my order sent to an address that's different than my own.
Do you charge handling fee for the shipping?
Do you ship internationally?
Do you ship to PO boxes?
How do you ship orders?
How much is shipping?
How soon will my goods arrive after ordering?
What can I do if I want my product(s) to be delivered ASAP?

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Wholesale & Retail

Are there discounted prices for wholesale customers?
Do you do Dropshipping?
Do you extend terms?
Do you have an affiliate program?
How do I know if I qualify to buy gemstones and crystals in bulk / Where can I view your wholesale prices?
How do I place my bulk order?
How do I see Wholesale prices?
What is the difference between Wholesale and Retail accounts?
Who Can Become a Wholesale Customer of Stonebridge Imports?

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Payments

Do you charge tax?
I have an Indian Status Card, can I be exempt from HST from my online order?
I'm having problems with my payment.
Is my credit card safe?
Is there any surcharge for using my Credit Card to make purchases?
What methods of payment do you accept?

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Returns & Cancellations

Can I cancel my order?
Can I return or exchange merchandise?
How do I return product(s)?
What if a product I ordered was damaged during shipment.

security

Security

Are my personal details secured?
Is my credit card safe?

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Producing / Mining

How are products mined / produced?

misc

Miscellaneous

Why is my salt lamp leaking?

email

Email

support@stonebridgeimports.com

phone

Phone

Phone: 1-519-579-1747
Toll Free: 1-877-859-4367

store

Headquarters

396-B Victoria Street North Kitchener ON N2H5E6 Canada

396-B Victoria Street North, Kitchener ON N2H5E6, Canada

schedule

Business Hours

Mon	11am - 6pm EST
Tue	11am - 6pm EST
Wed	11am - 6pm EST
Thu	11am - 6pm EST
Fri	11am - 6pm EST
Sat	11am - 6pm EST
Sun	Closed

later

2021 Closed Days

New Year’s Day	January 1
Family Day	February 15
Easter Friday	April 2
Easter Monday	April 5
Victoria Day	May 24
Canada Day	July 1
Civic Holiday	August 2
Labour Day	September 6
Thanksgiving Day	October 11
Christmas Day	December 25
Boxing Day	December 27